Refund Policy

At BEINN, we value your satisfaction and want you to love your purchase. If for any reason you are not completely happy with your order, our Refund & Return Policy makes the process simple and transparent.

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1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.

• Items must be:

  • Unworn and unwashed.

  • In their original condition with tags and packaging intact.

  • Free from stains, perfumes, or alterations.

• Certain items are non-returnable, including:

  • Intimate wear (e.g., underwear, socks).

  • Final sale or clearance items.

  • Customized/personalized products.

2. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be issued to your original payment method within 7-10 business days.

• Shipping charges, duties, and taxes are non-refundable unless the return is due to our error (e.g., wrong or defective item).

3. Exchanges

• We offer exchanges for different sizes or colors of the same product (subject to stock availability).

• If the requested item is unavailable, a refund will be processed instead.

4. Defective or Wrong Items

• If you receive a defective, damaged, or incorrect item, please contact us within 24 hours of delivery.

• We will arrange a replacement or full refund at no additional cost.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.

• We recommend using a trackable shipping service to ensure your item reaches us.
   

6. How to Initiate a Return
To start a return or exchange, please contact our support team with your order details:
BEINN – Customer Support
📧 Email : beinnlifestyle@gmail.com
Our team will guide you through the next steps.

7. Policy Updates

We may update this Refund Policy from time to time. Please review it periodically for changes.